The Role of Banks in Building a Smart Bangladesh: Embracing Digital Transformation

As Bangladesh charts its course towards becoming a smart nation by 2041, the banking sector plays a pivotal role in driving this transformation. With the advent of digital technologies, banks are not only enhancing customer experiences but also streamlining operations to contribute significantly to the nation’s economic growth and development. This focus writing explores the critical role of banks in building a smart Bangladesh, emphasizing the importance of digital transformation and the establishment of digital banks.

Digital Transformation: A Necessity for Modern Banking

Digital transformation has opened up numerous opportunities for banks in Bangladesh to innovate and adapt to the evolving needs of their customers. Debdulal Roy, Executive Director of Bangladesh Bank, highlights that digital technology enables banks to improve customer experience and operational efficiency, especially in areas where traditional banking services are hard to reach [3]. With smartphone penetration expected to reach 63% by 2025, digital banks are poised to expand their services, catering to a broader segment of the population [3].

Redesigning the Banking Experience

The transition to a digital banking model involves more than just migrating to cloud-based systems or creating mobile-friendly interfaces. It necessitates a complete overhaul of the banking experience, integrating technology seamlessly into all facets of banking operations. This includes simplifying transactions, offering real-time services, and providing a unified platform for all financial needs [3].

Establishing Digital Banks: A Strategic Move Towards Financial Inclusion

The establishment of digital banks is considered a strategic move towards achieving financial inclusion and accelerating Bangladesh’s journey towards becoming a smart country. Tanvir A Mashuk, Founder and Managing Director of Nagad, underscores the necessity of digital banks to overcome the limitations of traditional banking and mobile money carriers, offering a comprehensive suite of financial services on a single platform [5]. With regulatory guidelines finalized and policy formulations nearing completion, Bangladesh is on the brink of entering the era of digital banking, promising to revolutionize the financial landscape [5].

Advantages of Digital Banking

Digital banks offer several advantages over traditional banking models, including lower operating costs due to minimal reliance on physical infrastructure, faster transaction processing times, and the ability to cater to a wider audience through digital platforms. These benefits translate into lower charges and interest rates for customers, making financial services more accessible and affordable [5].


Banks in Bangladesh are at the forefront of the digital transformation wave, playing a crucial role in building a smart nation. By embracing digital technologies and establishing digital banks, they are not only enhancing customer experiences but also contributing to financial inclusion and economic development. As Bangladesh progresses towards its vision of becoming smart by 2041, the banking sector stands ready to lead the charge, leveraging digital innovation to drive growth and prosperity.


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